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Privacy

Privacy Policy

This privacy policy (“policy”) will help you understand how Cunningham Communications, Inc. (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use the Cunningham Fiber (“website”, “service”).

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect

When you visit the website, we may collect the following data:

Your IP address.
Your contact information and email address.
Other information such as interests and preferences.
Data profile regarding your online behavior on our website

Why We Collect Your Data

We are collecting your data for several reasons:

To better understand your needs.
To improve our services and products.
To send you promotional emails containing the information we think you will find interesting.
To contact you to fill out surveys and participate in other types of market research.
To customize our website according to your online behavior and personal preferences.

Safeguarding and Securing the Data

Cunningham Communications, Inc. is committed to securing your data and keeping it confidential. Cunningham Communications, Inc. has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser.

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links Cunningham Communications, Inc. is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data.

If you have already agreed to share your information with us, feel free to contact us and we will be more than happy to change this for you.

Cunningham Communications, Inc. will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

Contract Terms

Contract & Early Termination Policies

Free installation will be provided for customers agreeing to keep new services for at least six months. If services are not kept for 6 months an early term fee of $25 will be applied. Installation includes activation of existing outlets or the addition of one outlet, if necessary, to provide initial service. Any additional outlets will be billed at a rate of $50 per hour plus materials.

Once installed, customers will need to keep/pay for service for a minimum of 30 days. After the first 30 days, if services are disconnected it will be billed for 1/2 month or full month.

Promotions offered may also require services to be kept for a specific period of time or be charged back to the customer

TVNow Terms

Terms of Service

Please read these terms of service (“terms”, “terms of service”) carefully before using ctconline.tv website or Cunningham TV Now application (the “service”) operated by Cunningham Communications, Inc. (“us”, ‘we”, “our”).

Conditions of Use
We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.

Privacy Policy
Before you continue using our website we advise you to read our privacy policy ctcfiber.net/support regarding our user data collection. It will help you better understand our practices.

Copyright
Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Cunningham Communications, Inc. and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Cunningham Communications, Inc., with copyright authorship for this compilation by Cunningham Communications, Inc..

Communications
The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

Applicable Law
By visiting this website, you agree that the laws of the Kansas, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between Cunningham Communications, Inc. and you, or its business partners and associates.

Disputes
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court Kansas and you consent to exclusive jurisdiction and venue of such courts.

Comments, Reviews, and Emails
Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Cunningham Communications, Inc. non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

License and Site Access
We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

User Account
If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.

Nondiscrimination

Statement of Nondiscrimination

Cunningham Telephone and Cable is the recipient of Federal financial assistance from the Rural Utilities Service, an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the

United States on the basis of race, color, age, religion, national origin or handicap shall be excluded from participation in, or admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities.

The person responsible for coordinating this organization’s nondiscrimination compliance efforts is, Brent Cunningham, General Manager. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statutes and regulations listed above from and/or file a written complaint with this organization; or USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, DC 20250-9410, or call (800)795-3272 (voice) or (202)720-6382 (TDD).

USDA is an equal opportunity employer. Complaints must be filed within 180 days after the alleged discrimination.

Confidentiality will be maintained to the extent possible.

FAQs

I can’t get my email to work.
For all NCKCN email problems please call 1-877-841-6500.

My TV screen says no signal. (customers with DVR/HDsettop boxes)
First thing to check is to make sure you are on the right input. Most of our HD/DVR boxes are set up to be on and HDMI input. If not HDMI, it could be a component. If that does not work it may be something we need to send a tech out for.

I can’t get sound on a certain channel.
The first thing we need to check in this scenario would to make sure your SAP (Second Audio Program) on that specific channel is turned off. To do this, you would need to go to your menu, audio, Sap and make sure it is off. (*these instructions vary by TV, if you have trouble call one of our offices and we can try to walk you through it)

My internet/Wi-Fi isn’t working.
In most cases, all that needs to be done is to power cycle your router. To do this, all you need to do is pull the black power cord out of the back of the router, let it sit for a couple seconds and plug it back in. You may even need to power cycle your devices

Why is my internet so slow?
There are a lot of factors that affect your internet speed. How many devices do you have connected? Are you trying to stream videos? Are you sure you have the right speed for what you are trying to do?

Click Here to see how the internet works: https://youtu.be/-ghkiN3tYcM

Why does my internet keep kicking me off?
One problem could be that you are maxing out your upload speed. The most common thing we see at Cunningham’s that causes customers internet to max out, is ICloud Updates. We recommend to our customers that they set all updates to run in the middle of the night when no one is awake or using the internet.

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